Terms and conditions

Purpose Of The Document

The purpose of this document is to outline the terms and conditions under which therapists ('you' or 'therapist') use the TranqBay platform ('Platform' or 'we' or 'TranqBay'). This document aims to ensure a clear understanding of the rights, responsibilities, and obligations of TranqBay and the Therapists who offer their services on our platform. These terms and conditions are legally binding and apply to therapist on TranqBay (including any sub-domains, unless expressly excluded by their terms and conditions) regarding your access to and use of https://tranqbay.health/ as well as any other media, website, form, or channel, or any mobile application linked or otherwise related thereto (the 'Site').

Introduction And Acceptance

By creating an account and using the TranqBay platform, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use the platform. TranqBay reserves the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes made.

Definition Of Terms

• Therapist: A licensed professional offering therapy or related services on the TranqBay platform.
• Client: An individual who uses the TranqBay platform to book therapy or related services.
• Platform: The TranqBay website and mobile applications through which services are offered and booked.
• Session: A scheduled appointment between a Therapist and a Client.
• Cancellation: The act of terminating a scheduled session before it occurs.
• Rescheduling: Changing the time or date of a scheduled session.
• Third-party: Means other users of the App other than Clients and Therapists.
• Content: Means any content, writing, images, audiovisual content or other information published on this App.
• Material: Means any materials, information or documentation that we may provide to you in connection with your use of the services including documentation, data, information developed and other materials which may assist in your use of the App.
• Terms: Means these terms and conditions of this agreement.
• Product: All services offered on the Application.
• Force Majeure: Any event that might hinder the performance of our obligation under these terms and conditions.

TranqBay is an online platform designed to connect clients with licensed therapy therapist. Our platform facilitates the booking and management of therapy sessions, providing a seamless experience for clients and therapist. TranqBay is committed to maintaining high service standards and ensuring all users' security and privacy. Purpose of the Agreement

This agreement sets forth the terms and conditions under which therapist offer their services on the TranqBay platform. This includes but is not limited to, the process of creating and managing an account, the standards of service expected, the handling of payments, and the policies for cancellation and rescheduling. By adhering to these terms, therapists can ensure a professional and reliable service for clients, while TranqBay can maintain a trustworthy and efficient platform for all users.

Eligibility Criteria

To become a Therapist on TranqBay, you must meet the following eligibility criteria:

• Be a licensed professional in the field of therapy or related services.
• Have no prior convictions or sanctions related to professional misconduct.
• Meet all applicable legal and regulatory requirements in your jurisdiction.
• Provide evidence of your qualifications, licenses, and any relevant certifications upon request.

Registration Process

The registration process for becoming a therapist on TranqBay includes the following steps:

• Sign Up: Complete the online registration form on the TranqBay platform.
• Profile Creation: Provide detailed information about your professional background, including your qualifications, experience, and areas of specialization.
• Agreement Acceptance: Read and accept the terms and conditions outlined in this document.
• Submission: Submit your registration form for review by the TranqBay team.

Verification of Credentials

TranqBay will verify the credentials of all therapists to ensure the highest standards of service. This verification process includes:

• Reviewing the submitted documentation and qualifications.
• Contacting relevant licensing bodies or institutions to confirm the authenticity of your credentials.
• Verifying professional licenses to ensure compliance with our eligibility criteria.

Accurate and Updated Information

As a therapist, you are responsible for ensuring that all information provided during registration and throughout your use of the TranqBay platform is accurate and up-to-date. This includes:

• Keeping your professional qualifications, licenses, and certifications current.
• Updating your profile promptly with any changes to your professional status or contact information.
• Ensuring that your availability and scheduling information is accurate and regularly updated.

Account Maintenance and Updates

Therapists are required to maintain their accounts and keep their information current by:

• Regularly logging into the TranqBay platform to manage appointments, update availability, and respond to client inquiries.
• Promptly reporting any issues or discrepancies in your account information to TranqBay support.
• Adhering to all TranqBay policies and guidelines to maintain good standing on the platform.

Compliance with Laws and Regulations

Therapists must comply with all applicable local, state, and federal laws and regulations governing their practice. This includes, but is not limited to, maintaining valid licenses, certifications, and professional liability insurance as required by law. Therapists are responsible for staying informed about and adhering to the legal requirements in their jurisdiction.

Professional Conduct and Ethics

Therapists are expected to uphold the highest standards of professional conduct and ethics. This includes:

• Treating all clients with respect, dignity, and compassion.
• Providing services within the scope of their professional competence.
• Avoiding any behavior that could be considered unprofessional, discriminatory, or harmful to clients.
• Maintaining appropriate boundaries with clients at all times.

Confidentiality and Privacy

Therapists must ensure the confidentiality and privacy of all client information. This includes:

• Complying with all applicable privacy laws and regulations, including HIPAA (for US therapists) or equivalent data protection laws in other jurisdictions.
• Using secure methods for storing and transmitting client information.
• Only sharing client information with authorized individuals and for legitimate purposes, such as treatment, payment, or healthcare operations.

Record Keeping and Documentation

Therapists are required to maintain accurate and up-to-date records of all sessions and interactions with clients. This includes:

• Documenting the date, time, and duration of each session.
• Recording the client’s presenting issues, treatment plan, and progress notes.
• Retaining records for the duration required by law or professional guidelines.

Timely and Accurate Communication

Therapists must ensure timely and accurate communication with clients and the TranqBay team. This includes:

• Responding promptly to client inquiries and messages.
• Keeping clients informed about any changes to scheduled sessions.
• Notifying the TranqBay team of any issues or concerns that may affect their ability to provide services.

Service Standards and Quality Expectations

Therapist are expected to deliver high-quality services that meet the standards set by TranqBay. This includes:

• Providing services in a professional, competent, and ethical manner.
• Ensuring that the treatment provided is evidence-based and aligned with best practices.
• Continuously seeking to improve their skills and knowledge through ongoing professional development.

License to Use the Platform

TranqBay grants therapist a limited, non-exclusive, non-transferable, and revocable license to access and use the platform for providing therapy services to clients. This license is conditioned on your compliance with these terms and conditions.

Acceptable Use Policy

Therapist must use the platform in a manner that is lawful, ethical, and in accordance with these terms and conditions. Acceptable use includes:

• Providing accurate and truthful information.
• Using the platform solely for its intended purpose of offering therapy services.
• Respecting the privacy and confidentiality of clients and other users.

Prohibited Activities

Therapist are prohibited from engaging in any activities that:

• Violate any laws or regulations.
• Infringe on the rights of others, including intellectual property rights.
• Interfere with the operation or security of the platform.
• Documenting the date, time, and duration of each session.
• Mislead, defraud, or harm clients or other users.
• Include unauthorized advertising or spam.

Off-Platform Contact and Payments

You must not use sessions or messages to share contact details or arrange sessions or payments outside TranqBay. Call audio is automatically analysed during every session to detect shared contact details and arrangements to continue sessions outside TranqBay, whether or not Scribe is used, and breaches may lead to suspension of your account.

Intellectual Property Rights

All content and materials provided on the TranqBay platform, including text, graphics, logos, and software, are the property of TranqBay or its licensors and are protected by intellectual property laws. Therapists must respect these rights and not use, reproduce, or distribute any content without permission.

Preliminary Agreement

By proceeding with the verification process, therapist agree to review and accept the detailed payment and fees section once they have passed verification. This ensures transparency and that therapists are fully informed before they start offering services on TranqBay.

Fee Structure

Therapists will be informed about the specific fees associated with offering services on TranqBay, including:

• Service Fees: A percentage or fixed amount deducted from each session fee to cover platform costs.
• Processing Fees: Any additional fees for payment processing through our payment gateway.
• Refund Processing: When a client cancels more than 48 hours before a session, the refund will be immediately credited to their wallet balance, and the therapist will not receive payment for the cancelled session.
• Payout Schedule: Details on when and how therapists will receive their earnings, including any minimum payout thresholds

Scheduling Appointments

Therapists are responsible for setting their availability and managing their appointment schedules on the TranqBay platform. This includes:

• Keeping your availability up-to-date to accurately reflect when you are available for sessions.
• Confirming appointments promptly to ensure clients receive timely notifications.

Cancellation and Rescheduling Policies

Therapists must adhere to the cancellation and rescheduling policies outlined in the 'Cancellation, Rescheduling, and Refund Policy for Therapists.' This includes:

• Providing at least 24 hours' notice for cancellations.
• Understanding that if you cancel a session, the client will receive an immediate full refund to their wallet balance.
• Managing rescheduling requests promptly and efficiently.

No-Show Policies

Therapists are expected to attend all scheduled sessions. Failure to attend without prior notice will result in penalties as outlined in the 'Cancellation, Rescheduling, and Refund Policy for Therapists.' Clients will receive an immediate full refund to their wallet balance if the therapist does not show up for a session.

Appointment Reminders and Notifications

TranqBay will send automated reminders and notifications to therapists and clients to ensure both parties are aware of upcoming appointments. Therapists must:

• Ensure their contact information is accurate to receive these notifications.
• Respond to notifications promptly to confirm or

Grounds for Termination

TranqBay reserves the right to terminate or suspend a client's account for any of the following reasons:

• Violation of these terms and conditions.
• Engaging in prohibited activities or unethical conduct.
• Repeated complaints or negative feedback from therapists.
• Any actions that harm or potentially harm the reputation or operations of TranqBay.

Voluntary Termination by Therapist

Therapists may choose to terminate their account at any time by notifying TranqBay in writing. Upon receiving the termination request, TranqBay will deactivate the therapist's account and remove their profile from the platform.

Effect of Termination

Upon termination, whether by TranqBay or the therapist:

• The therapist's access to the platform will be immediately revoked.
• Any pending sessions will be canceled, and therapists will be notified.
• Any outstanding payments due to the client will be processed according to the platform's payment schedule.
• The therapist must continue to comply with the confidentiality and data protection obligations outlined in these terms.

Suspension of Services

TranqBay may temporarily suspend a therapist's access to the platform if there are concerns about the therapist's conduct or compliance with these terms. During the suspension, the therapist will not be able to offer services or accept new appointments until the issues are resolved.

Internal Dispute Resolution Mechanism

TranqBay is committed to resolving disputes amicably and efficiently. Therapists and clients are encouraged to contact TranqBay support to address any issues or concerns. TranqBay will investigate and mediate disputes to reach a fair resolution.

Mediation and Arbitration

If a dispute cannot be resolved through internal mechanisms, TranqBay may require mediation or arbitration as an alternative to litigation. Both parties must agree to participate in mediation or arbitration, and the process will be conducted in accordance with the rules of a recognized arbitration organization.

Jurisdiction and Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which TranqBay operates. Any legal actions or proceedings related to these terms must be brought in the courts of that jurisdiction.

Limitation of Liability

TranqBay's liability to Therapists is limited to the amount of fees collected for services rendered through the platform. TranqBay is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.

Indemnification Clause

Therapists agree to indemnify and hold harmless TranqBay, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from the client's use of the platform, breach of these terms, or violation of any laws or regulations.

Insurance Requirements

Therapists are required to maintain appropriate professional liability insurance coverage as mandated by law or professional guidelines. Proof of insurance must be provided upon request by TranqBay.

Handling of Client Data

Therapists must handle all therapist data with the utmost care and confidentiality. This includes:

• Using secure methods for storing and transmitting therapist information.
• Only accessing therapist data necessary for receiving services.
• Complying with all applicable data protection laws and regulations.

Data Protection Obligations

Therapists must take all reasonable measures to protect therapist data from unauthorized access, disclosure, or misuse. This includes implementing appropriate technical and organizational security measures.

Confidential Information

Therapists must keep all confidential information obtained through the platform secure and not disclose it to any unauthorized parties. Confidential information includes, but is not limited to, client data, business operations, and proprietary information of TranqBay.

Data Breach Notification

In the event of a data breach involving client information, therapists must immediately notify TranqBay and take all necessary steps to mitigate the impact of the breach. TranqBay will assist in notifying affected therapists and complying with legal obligations related to data breaches.

Right to Amend Terms and Conditions

TranqBay reserves the right to amend or modify these terms and conditions at any time. Therapists will be notified of any changes through the platform or via email.

Notification of Changes

Therapists will be given reasonable notice of any significant changes to these terms and conditions. therapists must review and accept the updated terms to continue using the platform.

Acceptance of Changes

By continuing to use the platform after any changes to these terms and conditions, therapists agree to be bound by the updated terms. If therapists do not agree with the changes, they must cease using the platform and notify TranqBay of their intent to terminate their account.

Entire Agreement

These terms and conditions constitute the entire agreement between TranqBay and the therapist regarding the use of the platform and supersede any prior agreements or understandings, whether written or oral.

Sever-ability Clause

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Force Majeure

TranqBay is not liable for any failure or delay in performing its obligations under these terms and conditions due to events beyond its reasonable control, including natural disasters, acts of terrorism, or government actions.

No Waiver

The failure of TranqBay to enforce any provision of these terms and conditions does not constitute a waiver of its right to enforce that provision or any other provision in the future.

Assignment and Delegation

Therapists may not assign or delegate their rights or obligations under these terms and conditions without the prior written consent of TranqBay. TranqBay may assign or delegate its rights and obligations to any affiliate or successor.

By adhering to these terms and conditions, therapists can ensure a professional and reliable experience on the TranqBay platform, while maintaining the integrity and trustworthiness of the platform. If you have any questions or need further clarification, please contact TranqBay support.